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Can't go online with new album



  • Official comment

    Hi there,

    Thanks for reaching out! Can you check if each track has the required minimum of tags and metadata?

    Each track in fact needs minimum a total of 4 tags and metadata before it can be published.

    Please let us know if you can then publish the album.


  • BigEdLB

    It posted, but how long will it take to appear in my album list.  Also my password was changed but isnt working to get to my manage artists, but works for this.  Can you send the link to the change password page?


    Edward Schaffer

  • Laura

    Hello Edward,

    Glad to read that you could post your album! It can take up to 24 h for the website to show your new upload.

    You can request a forced login here. Note: your login password for your artist platform is different than for the Help Center.



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